User Terms and Conditions
These Terms and Conditions set out the rules for using the Powbet online casino and sportsbook platform. They explain the relationship between us and you as a registered user, including your responsibilities, eligibility to use the service, how promotions work, and how we handle deposits, withdrawals and disputes. By using the Platform you agree to these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Provide true personal information, keep your password confidential and notify us immediately if you suspect unauthorised access. Each user may hold only one account unless we agree otherwise. We may suspend, restrict or close accounts where we reasonably suspect fraud, bonus abuse or breach of these terms.
Eligibility requirements
To register you must be at least 18 years of age and be permitted by local law to gamble. Certain jurisdictions and IP ranges are restricted; if registration is blocked for your location you must not attempt to bypass geo‑controls. We may require identity verification before or after registration to confirm age and identity.
Acceptable platform use
Use the Platform for lawful, personal gaming and betting only. Do not attempt to manipulate games, use automated systems or place bets in a way that circumvents our rules. You must not create multiple accounts, collude with other players or engage in chargeback abuse. We reserve the right to limit betting sizes, restrict markets or remove access to specific features at our discretion.
General bonus and promotion rules
Promotions are subject to specific terms which are published with each offer. Common conditions include minimum deposits, wagering requirements, eligible games and maximum bet limits while a bonus is active. Bonus funds and related winnings may be forfeited if we determine a promotion has been abused or terms breached. Any promotional credits are separate from cash balances until wagering requirements are met.
Deposits and withdrawals
Deposits may be made using the payment methods shown in your cashier. Minimum and maximum amounts, processing times and any third‑party fees depend on the chosen method. Withdrawals are processed once your account is verified and any bonus conditions are satisfied. We perform identity and payment checks on withdrawals and may request documents such as a government ID and proof of address. We apply reasonable daily and monthly withdrawal limits; you can request higher limits by contacting support and completing verification.
Dispute resolution
If you have a complaint contact our support team so we can investigate. Provide full details and any supporting documents. We will review the matter and respond with our decision. If you remain unsatisfied you may seek independent legal advice or raise the issue with consumer protection bodies in your jurisdiction. Our final decision will be based on the facts, these terms and any applicable law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the Platform and where practical notified to account holders. Continued use of the Platform after a change constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account following the account closure process.