Privacy & Data Protection

This Privacy Policy explains how Powbet collects, uses and protects the personal information you provide when using our online casino and sportsbook services in Canada. We respect your privacy and aim to keep your data secure while making clear what we collect, why we collect it, and how you can manage your information.

Types of data we collect

We collect information you give us directly, information gathered automatically when you use our services, and information from third parties where applicable. Collection supports account management, payments, security checks and legal compliance.

Personal data

Personal data includes name, date of birth, email address, phone number, government ID for verification, residential address and payment details. We need these details to register accounts, verify identity for withdrawals and to prevent fraud and underage play.

Technical data

Technical data covers IP addresses, device and browser information, operating system, app identifiers, location data derived from IP, and usage logs. This helps us maintain the site, prevent abuse and improve performance on mobile and desktop.

Transactional data

Transactional data includes deposits, withdrawals, bet history, game activity, bonuses applied and support interactions. We use this data for payment processing, dispute resolution, responsible gambling checks and record keeping.

How we use your information

We use your data to operate your account, process payments, run identity checks, prevent fraud, support responsible gambling, deliver customer service and comply with legal obligations. Aggregated or anonymized data may be used for analytics and to improve our services.

Data protection practices

We protect personal information using a combination of administrative, technical and physical safeguards, including access controls, encryption in transit and at rest where appropriate, and regular security reviews. Only authorised staff and service providers have access to data on a need-to-know basis.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to enable essential site functions, remember preferences, measure performance and provide tailored content. You can manage cookie settings in your browser or device. Some features may not work properly if cookies are disabled.

Information sharing and third parties

We may share data with payment processors, identity verification providers, game and platform suppliers, analytics vendors, and legal or regulatory bodies when required. We only work with third parties that maintain appropriate security practices and limit their use of data to specified purposes.

User rights

Canadian users have the right to access personal information we hold about them, request correction of inaccuracies, and ask for deletion where allowed by law and business needs. You may also object to certain processing and request restriction of processing in certain circumstances.

Access, correction and deletion

To exercise your rights or request a copy of your personal data, please contact our support team. We will verify your identity before responding. We may retain certain information as necessary to comply with legal or regulatory obligations, resolve disputes or enforce agreements.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you on the site or by email. Continued use of our services after an update indicates acceptance of the revised policy.

If you have questions or wish to make a privacy request, please contact [email protected].